Refund policy

Himalayan cliff honey is committed to providing authentic products of the highest quality, designed for customers worldwide. If there is a genuine quality concern, there are ways you can request a refund or replacement, but make sure you meet all of the conditions below:

  1. Returns must be initiated within 30 days of delivery; eligible reasons include damaged, defective, incorrect items, or unopened and unused products returned due to change of mind.

  2. Items must be unused, in new condition, and include all original packaging, tags, and labels.

  3. Opened products cannot be returned, as this breaches hygiene standards and may compromise product quality.

How to Report and Return


Email at contact@cliffhoney.com to request a Return or exchange of the order with your order number.

Securely package your item with proof of purchase and send it to:

Attn: Returns (RMA #)

Lalitpur Metropolitan City

Bhaisepati, Karyabinayak Marga, Lalitpur 44600 Nepal

You are responsible for return shipping costs. We recommend using a trackable shipping method.

Refunds

  • When the return comes and is inspected, we will begin the refund process.

  • Please allow up to 14 business days for the refund to be issued.

  • The refund time can also be different depending on the issuer of your card with some refunds taking 1-2 billing cycles before it shows up on your statement.


Damaged or Defective Items

If your item is defective or damaged, contact us as soon as possible so we can arrange a refund or replacement for the affected purchase.